RADICAL PRINTS FOR RADICAL LIFESTYLES
FREQUENTLY ASKED QUESTIONS
Get some answers to some of the questions we get asked a lot....
Order Details
What is your turnaround time?
Typically this is 14 days for the services that we do in house. If we are extremely busy then this may be longer and we will let you know. If we need to send out your job for any reason (all over printing or relabel) then we cannot guarantee turnaround time, but this would be talked about before we start production.
The garment I want is out of stock... How does that affect me?
It is unfortunate, but sometimes our vendors will run out of particular styles or colors. This is the nature of the industry.Sometimes a big player like a major retailer will come along and buy up all of a company’s inventory. We cannot prevent this, nor can they prevent it.
If this happens we can offer a variety of possible substitute products from other vendors, or you can choose to wait until the items are back in stock. If you choose to wait for the inventory to be replenished then we cannot guarantee the turnaround time or that the items will be back in stock when the vendor says they will.
If you choose a substitute garment then we should be able to stick to our typical turnaround time unless those garments are out-of-stock as well.
All of our vendors can have inventory problems at one time or another, especially in the busy season (summer months and many times through Christmas). We order your garments within 24 hours of you placing an order so we should be able to notify you of out-of-stocks within a day of your order confirmation.
How do I get the cost down?
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Get to our next price break (at 36, 72, 145, 301, 501, 750, 1000, 1500 . . .)
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Print in fewer locations with fewer colors
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Choose more economical garments
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Do not relabel your garments
Do dark shirts cost more?
Yes.Dark shirts are more expensive to buy blank, and they require an under base to make most colors opaque.
When does your typical 14 day turn around begin?
When we have received final artwork, your 50% deposit, and an approval of our mock up.If there is a delay in your approval of our mock up, changes to the mock up, or out of stocks from the vendor, turn around time may be delayed further. Typical turn around time on most orders is 14 business days. Relabel and other services will add to turn around time, and on some occasions a typical order might take a little longer, but we try our best to meet the 14 business days and 99% of the time we do.
Can I mix the shirt type in my order (T Shirt, Hoodie, Long sleeve, Tanks etc.)?
Yes, as long as the design is exactly the same on each shirt and is printed in the same location and same size on all of the shirts. We have a minimum of 4 pieces per style, color, and size for each garment when ordering and a minimum of 12 pieces per colorway.
Do you guarantee your work?
Definitely, no question. We stand behind our products, and will do what is necessary make sure you get what you want and expect. We take every precaution possible to avoid miscommunications and mistakes on the front end of the job.On the rare occasion we make a mistake we will correct it for you. If this ever occurs, we will examine the process by which we arrived at the mistake, take action to make sure it will not happen again, and we will inform you of what you can do for future orders to help us avoid a mistake. We have no problems admitting when we screw up.